Withdrawal form

The withdrawal form is the statutory model form you use as a consumer to exercise your right of withdrawal: the right to withdraw from a distance agreement within 14 days, without giving a reason. This is set out in Article 18 of the Terms & Conditions.

When can you withdraw?

• You are a consumer — business customers have no statutory right of withdrawal (Article 18).
• You clearly inform us within 14 days of concluding the agreement. For services, the period starts the day after the agreement is concluded.
• You do not need to give a reason.

Important exceptions

Because grading is a service we can start immediately with your express consent, conditions apply:

• If, when ordering, you agreed to immediate performance within the withdrawal period, you may owe a proportionate amount for services already provided upon withdrawal (Article 18).
• If the service has been fully performed within the withdrawal period with your prior consent and waiver, the right of withdrawal lapses for that service (Article 18).
• The right of withdrawal does not extend to a decrease in value, grading results, PSA decisions or dissatisfaction with the outcome (Article 18).
• Want to cancel outside the right of withdrawal? See Article 19 — Cancellation by the customer.

How do you submit it?

1. Download and print the form via the button above (or save it as a PDF).
2. Fill in your order number, details and date.
3. Send it to the address or email shown on the form. You may also inform us of your decision to withdraw without using the form.